Return and Refund Policy

RETURN & REFUND POLICY

Last Updated: 01 Aug, 2025

🛡️ OUR PROMISE TO YOU

At Meravila, we want you to love every piece you order. If for any reason you're not completely satisfied, we've made returning and exchanging as simple as possible. Your satisfaction is our priority.

✅ EASY 30-DAY RETURNS

What You Can Return

All clothing and accessories purchased from meravila.com
Items must be unworn, unwashed, and in original condition
Original tags and packaging must be attached
Must be returned within 30 days of delivery

What You'll Get Back

Full refund to your original payment method
Original item price (excluding shipping unless we made an error)
Fast processing: Refunds completed within 5-7 business days

🔄 HOW TO RETURN (3 SIMPLE STEPS)

Step 1: Contact Us

Email support@meravila.com with:

Your order number
Reason for return (optional, but helps us improve)
Whether you want a refund or exchange

Step 2: Get Your Return Label

We'll send you:

Return authorization number
Prepaid return shipping label (for eligible returns)
Clear packaging instructions

Step 3: Send It Back

Pack securely in original packaging
Attach the return label
Drop off at any post office or schedule pickup
Track your return with provided tracking number

💡 Pro Tip: Keep your tracking number until you receive refund confirmation!

🚀 EXCHANGES MADE SIMPLE

Want a different size or color? We've got you covered:

Follow the return process above and mention "exchange"
Place a new order for your preferred item (this gets it to you faster!)
Get free return shipping on us for exchanges
Priority processing for exchange orders

Why we do it this way: You get your new item faster than waiting for traditional exchanges!

⚡ SPECIAL SITUATIONS

Wrong Item or Defective Product

Our mistake = We fix it immediately

Contact us within 7 days of delivery
FREE return shipping
FREE expedited replacement shipping
Full refund including all shipping costs

Final Sale Items

Clearly marked as "Final Sale" at checkout
Not eligible for return unless defective or our error
Always double-check before purchasing final sale items

International Orders

Same 30-day return window
Customer responsible for return shipping costs (unless our error)
Customs duties/taxes are non-refundable
Refunds processed in USD to original payment method

💳 REFUND DETAILS

Processing Times

5-7 business days after we receive your return
Email confirmation when refund is processed
Additional 3-5 days for your bank to show the credit

What's Refunded

✅ Full item price
✅ Taxes paid
❌ Original shipping costs (unless our error)
❌ Return shipping costs (unless our error)

Refund Method

Same payment method you used to purchase
Gift card refunds for gift purchases without receipt
Store credit for returns after 30 days (at current selling price)

🚫 ITEMS WE CAN'T ACCEPT

For health and safety reasons:

Underwear and intimate apparel (unless defective)
Swimwear (unless defective)
Items without original tags
Items that are worn, washed, or damaged by customer
Customized or personalized items

Important: Even if an item falls into these categories, we'll still help if it's defective or our error!

📞 NEED HELP?

Before You Return

Questions about fit? Check our detailed Size Guide or email us - we're happy to help you choose the right size before ordering!

Not sure about a return? Contact us first - we might be able to resolve your concern without a return.

Customer Service

Email: support@meravila.com (response within 24 hours)
Available: Monday-Friday, 9 AM-6 PM EST
We're here to help - no question is too small!

🎯 QUICK RETURN CHECKLIST

Before sending your return, make sure:

[ ] Item is unworn and unwashed
[ ] Original tags are attached
[ ] Original packaging included
[ ] Return authorization number obtained
[ ] Return label attached to package
[ ] Tracking number saved

⭐ RETURN TIPS FOR FASTER PROCESSING

Use original packaging when possible
Include your return authorization number in the package
Email us photos if returning for defect/wrong item
Keep tracking numbers until refund is complete
Check your email for return status updates

🔒 RETURN GUARANTEE

We promise:

✅ Fair and fast processing of all returns
✅ Full transparency about return status
✅ No hidden fees or surprise charges
✅ Friendly customer service every step of the way

If you're ever unsatisfied with our return process, email us directly and we'll make it right.

📈 POLICY UPDATES

We may update this Return Policy occasionally. Changes will be posted here with a new "Last Updated" date. Your rights for items purchased before any changes remain protected under the policy active at time of purchase.

📞 STILL HAVE QUESTIONS?

We're here to help make your return experience smooth and stress-free.

Contact us: support@meravila.com
Response time: Within 24 hours
Our goal: 100% customer satisfaction

Shopping with confidence starts with a great return policy. At Meravila, we've got you covered.